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Everything I Needed to Know about Social Media, I Learned in Kindergarten November 9, 2009

Posted by Pamela DeLoatch in November.
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When we start marketing and networking on social media sources like Facebook, Twitter, LinkedIn, we sometimes forget some of the simple rules of engagement.

In his book, “Everything I Needed to Know, I Learned in Kindergarten,” author Robert Fulghum reminded us of the basics of getting along with others. Although it was originally published in 1989, his observations are timeless.

Even in our high tech world, we can look back at some of the lessons we learned in elementary school, and see that it applies to establishing successful relationships online.

1. Don’t be bossy. If you are a small business owner or entrepreneur, chances are you are bursting with excitement about your product or service. You want to shout its praises from the rooftops. But when you are building tenuous relationships with others, especially across the Internet, you need to take a more subtle approach.

Instead of delivering a heavy handed sales pitch, focus on your customers and what they need. What problems are stumping them? What is costing them time, energy and efficiency? Then, let them know how your products or services can help.

2. Don’t say anything you don’t want your mother to hear. Although social networking has a casual element, keep in mind that you are building a reputation online for your business. Be careful before disclosing too much personal information or getting caught up in controversial discussions. If someone posts a negative comment on your blog, don’t immediately shoot back a flaming response. Mom wouldn’t like that.

3. Listen to others. The whole purpose of social media is to get others to interact with you. That means you have to create an environment where people want to respond. If you have your own blog, you can do this by asking questions. You can visit other blogs and find out what others are thinking and join that discussion.

If you have your own social networking site, like ones offered at rSitez, you can start a community discussion through blogs, forums, and chats. Once you’ve gotten your readers talking, listen to them and let them know you appreciate their interests.

It sounds simple, but how many times have you clicked on a website looking for information and been inundated with heavy sales copy? Or read a blog where the author dismisses comments that contrast his? Or see where someone says something completely inappropriate on Facebook that diminishes your view of him?

By remembering the basic social rules that you would use in establishing face-to-face relations, you’ll have success in creating relationships online.

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